Buyer support
Returns & Claims
Squishy Toy Supply sells fidget and stress-relief toys wholesale. There is no standard consumer-style return window on the website.
No open retail returns
Change-of-mind returns are not a default website entitlement. Any return, replacement or credit must be agreed in writing against the purchase order.
Quality and shortage claims
Report damaged, defective or short-shipped goods with photos, SKU and quantity. Remedies follow the commercial terms for that order.
How to open a claim
Contact Squishy Toy Supply with PO/PI number, SKU list and evidence.
Timing and evidence
Open quality and shortage claims within 14 days of cargo arrival, with dated photos of the defect, the outer carton and the shipping mark, plus the affected SKU codes and quantities. Shortage claims should also include the carton count from the packing list. We acknowledge within two working days and coordinate the remedy - replacement, credit or otherwise - against the agreed inspection record and purchase terms. Pre-shipment inspection reports and signed sample approvals are the reference standard in any claim.